To place a wholesale order with us, follow these steps:. Log into your wholesale account using the email address associated with your business. Browse our collection of frames on the B2B portal. Add your selections to your cart and proceed through ch
We offer several payment options for our wholesale partners:. Opening orders are typically prepaid unless Net terms have been arranged. Net30 terms are available upon approval. We accept payment via credit card. To request Net terms or discuss a cust
Absolutely! Our full frame selection is available online through the B2B portal once you’re logged in. There, you’ll be able to view:. Style names. Frame materials and color options. Eye/bridge/temple measurements. Need a PDF? Email us at hello@lumin
We aim to ship all in-stock frames within 2 business days. Here's what you can expect:. Standard shipping: Free for orders $100+ and for warranty replacements. Expedited shipping: Available upon request (additional charges apply). Carrier: Most order
If you’ve opened a new location or want additional staff to access your wholesale portal:. Email us with the new location’s details (name, shipping address, contact info). Let us know which users should have access and what permissions they need. We’
We stand beind the quality of our eyewear and are committed to supporting our partners when issues arise. Below is an overview of whats covered under our warranty program.Coverage DetailsCoverage Terms:Our warranty covers eligible eyewear for 2 years
At Luminous Optical, we’re proud to support eye care professionals by offering high-quality, fashion-forward eyewear designed with your patients in mind. If you're interested in partnering with us to bring Luminous Optical frames to your optical prac
Yes, we do!. If you'd like to be connected with a representative in your area, please reach out to us. We’ll do our best to match you with a rep who can support your account and provide personalized service based on your region and business needs. Le
We want you to love the frames you carry. While we do our best to ensure accurate orders and satisfaction, we understand that sometimes a return is needed. Here's how our return policy works:.